DIRECTV
DIRECTV is seeking a Specialist developing expertise in Workforce Call Center Planning to conduct analysis using employee and strategic partner data, call volumes, and call trend data to manage simple to complex business operations issues.
The Specialist provides administrative support issue resolution, as well as maintains data controls and governance.
Here's what you'll do:
Determine baseline volume predictions and project future impacts, analyzing historical call patterns to forecast call trends at a daily and interval level.
Provide insight into optimal staffing performance for call center hours of operation, scheduling changes, holiday impacts, and potential staffing risks based on forecast demands.
Directly responsible for the accuracy and timeliness of the interval and daily forecast allocations for call center sites.
Partner with leadership team to align forecast requirements to company goals and strategies.
What you'll need to be successful:
College degree or 1 - 3 years of experience in reporting analytics, strategic planning, and/or workforce management.
Proficient with Excel, Word, and PowerPoint.
Strong mathematical, analytical, and organizational skills.
Excellent written and verbal communication skills.
Proven ability to manage multiple projects simultaneously and meet deadlines.
This is a remote position that can be located anywhere in the United States.
#LI-RemoteA career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
It is the company's policy to offer pay that is competitive with other employers in the local market.
Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES:
$54,245 - $98,555Low (N1):
$54,245 - $81,415Mid (N2):
$57,100 - $85,700High (N3):
$62,810 - $94,270Top (N4):
65,665 - $98,555Click HERE to review information on some of the largest Designated Market Areas (DMAs).
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!RSRDTVAbout the Company:
DIRECTV Be part of DIRECTV's commitment to providing excellent service.
DIRECTV is at the forefront of technology, content and service.
As we deliver the ultimate entertainment experience, we know that our employees are our biggest assets.
A nationwide team numbering over 16,000, our employees use their unique diverse talents and life experiences to provide exceptional service to our customers.
Our employees' pride and enthusiasm are vital to each and every job across more than one hundred U.
S.
locations.
Thanks to their leadership, innovation, decisiveness, agility, teamwork and integrity, DIRECTV keeps ahead of the competition in a rapidly changing industry.
Company Size:
10,000 employees or moreIndustry:
Telecommunications ServicesFounded:
1990Website:
http:
//www.
directv.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Specialist provides administrative support issue resolution, as well as maintains data controls and governance.
Here's what you'll do:
Determine baseline volume predictions and project future impacts, analyzing historical call patterns to forecast call trends at a daily and interval level.
Provide insight into optimal staffing performance for call center hours of operation, scheduling changes, holiday impacts, and potential staffing risks based on forecast demands.
Directly responsible for the accuracy and timeliness of the interval and daily forecast allocations for call center sites.
Partner with leadership team to align forecast requirements to company goals and strategies.
What you'll need to be successful:
College degree or 1 - 3 years of experience in reporting analytics, strategic planning, and/or workforce management.
Proficient with Excel, Word, and PowerPoint.
Strong mathematical, analytical, and organizational skills.
Excellent written and verbal communication skills.
Proven ability to manage multiple projects simultaneously and meet deadlines.
This is a remote position that can be located anywhere in the United States.
#LI-RemoteA career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
It is the company's policy to offer pay that is competitive with other employers in the local market.
Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES:
$54,245 - $98,555Low (N1):
$54,245 - $81,415Mid (N2):
$57,100 - $85,700High (N3):
$62,810 - $94,270Top (N4):
65,665 - $98,555Click HERE to review information on some of the largest Designated Market Areas (DMAs).
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!RSRDTVAbout the Company:
DIRECTV Be part of DIRECTV's commitment to providing excellent service.
DIRECTV is at the forefront of technology, content and service.
As we deliver the ultimate entertainment experience, we know that our employees are our biggest assets.
A nationwide team numbering over 16,000, our employees use their unique diverse talents and life experiences to provide exceptional service to our customers.
Our employees' pride and enthusiasm are vital to each and every job across more than one hundred U.
S.
locations.
Thanks to their leadership, innovation, decisiveness, agility, teamwork and integrity, DIRECTV keeps ahead of the competition in a rapidly changing industry.
Company Size:
10,000 employees or moreIndustry:
Telecommunications ServicesFounded:
1990Website:
http:
//www.
directv.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
